Frequently Asked Questions

Where do you ship?
We currently ship to addresses within the United States only.

What currency does your store use?
All prices are listed in US dollars (USD).

How can I contact you?
Email us at info@avatrend.com. For questions about an order, please include your order number and the email address used at checkout.

What are your customer support hours?
Monday–Friday, 10:00 AM–6:00 PM Eastern Time (ET). Hours may shift by one hour during daylight saving time transitions.

How long does delivery take?
Estimated delivery time is 3–10 business days from the date you place your order. This includes order processing and shipping.

Where we ship
We ship only to street addresses within the 48 contiguous United States and Washington, D.C.

We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO/FPO/DPO military addresses.

Free shipping
Shipping is free on all orders shipped to eligible addresses. No minimum purchase is required.

Where is Avatrend based?
Avatrend is operated by art4barth Design Ltd. & Co. KG, based in Barth, Germany. Our online store serves customers in the United States.

Can I change or cancel my order?
Please email info@avatrend.com as soon as possible with your order number and request. We will check the status of your order and let you know whether a change or cancellation is still possible.

How do I request a return?
To request a return, email info@avatrend.com within 14 days of receiving your order. Include your order number and the items you would like to return. We will provide instructions and the appropriate return address.

Who pays for return shipping?
Customers are responsible for return shipping costs for change-of-mind returns.

What should I do if my item arrives damaged or incorrect?
Please email info@avatrend.com with your order number and a description of the issue. If possible, include clear