Shipping

Where we ship
We ship only to street addresses within the 48 contiguous United States and Washington, D.C.

We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO/FPO/DPO military addresses.

Free shipping
Shipping is free on all orders shipped to eligible addresses. No minimum purchase is required.

Estimated delivery time
Estimated delivery time is 3–10 business days from the date you place your order. This includes order processing and shipping.

Returns

How to request a return
Email info@avatrend.com within 14 days of receiving your order. Include your order number and the items you would like to return.

We will provide return instructions and the appropriate return address. Please contact us before sending any items back.

Return shipping costs
Customers are responsible for return shipping costs for change-of-mind returns.

Damaged or incorrect items
Please contact info@avatrend.com with your order number and a description of the issue. If possible, include clear photos of the item and packaging to help us review your request.

How to request a return

To request a return, contact us at info@avatrend.com within 14 days of receiving your order. Include your order number and the item(s) you wish to return.

We will provide return instructions and the appropriate return address for your item(s). Return addresses may vary, so please contact us before sending anything back. Do not send returns to our business address or the address on your package unless we instruct you to do so.

Condition of returned items
For change-of-mind returns, items must be unused and complete, including all supplied accessories. Please use the original packaging where possible.

When to send your return
Please ship your return within 14 days of submitting your return request. Contact us for return instructions and the correct return address before shipping.

Refunds
For eligible returns, we will issue your refund to the original payment method within 7 business days of receiving and inspecting the returned items. Your bank or payment provider may require additional time to post the refund to your account.